Customer Contact Software
This index contains technical documentation for Cisco's Customer Contact Software products. These include: Cisco ICM Enterprise Edition, Cisco IPCC Enterprise Edition, Cisco Computer Telephony Integration Option, Cisco Outbound Option, Cisco Web Collaboration Option, Cisco E-Mail Manager Option, Cisco Hosted Edition, Cisco Customer Voice Portal (formerly Cisco Internet Service Node), Cisco Media Blender, and the Cisco Dynamic Content Adapter.
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- Bill of Materials for Cisco Enterprise Contact Routing
These documents contain the recommended hardware and software specifications for Cisco ICM and IPCC Enterprise Editions, CTI Option, Outbound Option, Web Collaboration Option, E-Mail Manager Option, and Internet Service Node.
- Cisco Support Tools
Cisco Support Tools is a suite of utilities that allow you to manage and troubleshoot the Cisco Customer Contact servers which process call load, routing, and reporting.
- eMail Manager Version 4
Manage high volumes of customer inquiries submitted to company mailboxes or Web site. Automatically route messages, categorize and prioritize messages, suggest relevant response templates, and send automated replies.
- ICM Web Option Version 4
Integrates ICM with Collaboration Server, Media Blender, and Trailhead. The integrated solution provides Web-based customer interaction using ICM's multisite call distribution technology.
- Media Blender Version 3.0
Web and computer telephony integration platform for session tracking, event distribution, and CTI work flow. Can function as a media event bus to synchronize Web-based and IPCC or ACD-based contact center systems.
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