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Thank you for choosing your Cisco product as part of your networking solution. Cisco continues to provide leading-edge products for all your networking needs.
Cisco Systems is the worldwide leader in networking for the Internet. Cisco's networking solutions connect people, computing devices, and computer networks, allowing people to access and transfer information without regard to differences in time, place or type of computer system. Cisco provides end-to-end networking solutions that organizations can use to build a unified information infrastructure of their own, or to connect to someone else's network. An end-to-end networking solution is one that provides a common architecture that delivers consistent network services to all users. The broader the range of network services, the more capabilities a network can provide to the users connected to it.
Cisco offers the following networking products: the industry's broadest range of hardware products; Cisco IOS™ software; expertise in network design and implementation; and technical support and professional services to maintain and optimize network operations. Cisco is unique in its ability to provide all these elements, either by itself or together with partners.
For further information, please contact your network supplier or call
Cisco Customer Service at (800) 553-NETS (6387) or (408) 526-7208.
Before you install your Cisco product, read the FCC and other regulatory material, including the safety and site preparation section in the documentation that accompanied your order. For your safety, translated safety warnings are also included.
The manufacturer's warranty period for your new Cisco product can be found on the warranty card that accompanies this booklet. Specific information about the warranty is provided in several languages at the following URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/cetrans.htm
Cisco customers have diverse needs and unique requirements. That is why Cisco has developed a wide range of comprehensive support services designed to meet many varied requirements. Support programs can be purchased from your local network supplier in packaged formats or from Cisco directly. The complete list of service options and descriptions is available from your network supplier, through Cisco.com, in the "Services and Support" section of this booklet, or at the following URL:
http://www.cisco.com/public/support_solutions.shtml
In some cases, as an alternative to maintenance support contracts, Cisco customers may elect to extend their warranties. Your network supplier can help you with these decisions. The following sections outline support programs offered to Cisco customers.
Cisco's commitment to your success has resulted in an extensive family of services, all easily customized to suit the specific needs of your organization, and scalable to grow as your network grows.
Cisco.com is Cisco's primary real-time support channel. Available 24 hours a day, 7 days a week, Cisco.com provides a wealth of standard and value-added services to Cisco's customers and business partners. Cisco.com is easily searchable, and its services include product information, product documentation, software updates, release notes, technical tips, the Bug Navigator, configuration notes, brochures, descriptions of service offerings, and download access to public and authorized files.
You can access Cisco.com at:
To receive a copy of Cisco.com's Frequently Asked Questions (FAQs), and receive answers to general assistance questions, you can send an e-mail message to the following e-mail address:
web-help@cisco.com
Unlike other manufacturers who rely on hardware-dominant solutions, Cisco responds quickly to changes in your networking environment, provides low-cost, immediate software updates, extends the life cycle of your hardware and enhances your hardware several times a year.
If you are a Cisco maintenance contract customer and upgrades are available for your product, these upgrades may be available without extra charge.
You can find out what upgrades are available for your hardware from your local network supplier or in product bulletins on Cisco.com at the following URL:
http://www.cisco.com/public/Product_root.shtml
In addition to Cisco Maintenance Agreement options, Cisco offers a wide range of technical support packages and additional technical support tools.
Some Cisco products include tools to assist you in setting up and configuring your new product. If these tools are included with the product you purchased, look for a separate CD-ROM. Further information can be found within the CD-ROM packaging or by loading the software on your PC.
If your hardware fails during the warranty period, contact the network supplier from whom you purchased your product. For more information, see the "Assistance" section.
If your hardware fails after the warranty period, contact the network supplier where you purchased your product.
If you have a Cisco SMARTnet or other maintenance agreement, request service under your agreement. You may purchase maintenance contracts from your local network supplier or from Cisco directly.
If you have a maintenance agreement, request service under your agreement. You may purchase maintenance contracts from your local network supplier or from Cisco directly.
Depending on your product's warranty or service package, different assistance options are available.
If you need assistance, do the following:
1. Consult the warranty card that accompanies your product to determine your warranty period, and record the following information there (for your convenience, record the information here as well). Keep this information readily available.
I purchased my Product from: |
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Their phone number is: |
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Product Model and Serial number: |
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Maintenance Contract number: |
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2. Consult this document, the Cisco Information Packet, for detailed warranty information.
3. Contact the network supplier where you purchased your hardware; they will have the most up-to-date information and will know where to begin the warranty process.
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Note Stop here unless you have the Cisco Technical Assistance Center (TAC) option available; it is not included in all warranty and service packages, and may incur an additional cost. |
4. Call Cisco's Technical Assistance Center (TAC) line if you have contracted for this service. This service is not available with all warranty packages.
When you call your network supplier or Cisco, have the following information ready:
There may be additional charges for using these services. If you are unable to contact your network supplier, contact technical support from Cisco by calling (800) 553-2447 or (408) 526-7209.
If your unit fails and you are asked to return it under your warranty, follow these steps:
1. Return the unit to your network supplier.
2. If you cannot locate your network supplier, you may return the unit
to Cisco.
All material returned to Cisco must be accompanied by an RMA number. This number is necessary to ensure proper tracking and handling of returned material at the factory. If you do not have an RMA number, Cisco reserves the right to refuse receipt of returned units. To obtain an RMA number, call (800) 553-NETS (6387). Your unit will be replaced following the applicable warranty guidelines.
Your product was shipped with a Documentation CD, which contains the product documentation for your product. Please refer to the printed documentation that may have accompanied your product for specific URLs of your product's user manuals. Note that the URLs are valid for both the Documentation CD and online at Cisco.com (www.cisco.com).
The Cisco Documentation CD is updated monthly. You can sign up to receive monthly updates of the Documentation CD (product number: DOC-CONDOCCD=) at the following URL:
http://www.cisco.com/cgi-bin/order/order_root.pl
You can view and search documentation on the following platforms with a CD-ROM drive: 680x0 processors running System 7.5 or greater, or PowerPC-based Macintosh systems, 486 (33Mhz) or greater PC processors running Win95/NT, SunOS 4.13 and higher, Solaris 2.4 and higher, AIX 4.1 and higher, and HP/UX 9.0.4, 10.10, and 10.20.
The viewing application conforms to user interface standards for Microsoft Windows and the Macintosh, Motif, or OPEN LOOK on Sun SPARC systems and IBM RS/6000 workstations, and OpenView on HP 9000 Model 700 or 800 systems.
Printed installation manuals may also ship with each product. Additional copies of the printed manuals or the Documentation CD-ROM can be ordered and paid for separately. Ask your network supplier or refer to the Cisco Product Catalog for complete titles and descriptions of Cisco's documentation.
Printed manuals can be ordered online from Cisco by accessing the following URL:
http://www.cisco.com/cgi-bin/order/order_root.pl
For detailed instructions about how to order printed product manuals, access the following URL:
http://www.cisco.com/univercd/cc/td/doc/es_inpck/cdocomp.htm
The latest product documentation is also available online at Cisco.com (www.cisco.com).
The Cisco Product Catalog describes all of the networking products offered by Cisco Systems, and contains information about ordering and customer support services. You can access the Cisco Product Catalog at the following URL:
http://www.cisco.com/univercd/cc/td/doc/pcat/
Cisco Press publishes a wide range of networking books from the fundamentals to detailed references on specific areas in networking. Suggested titles for new users include:
For current titles and other related information access Cisco Press online at the following URL:
Cisco offers world-class networking training. For up-to-date offerings in network training, access the following URL:
http://www.cisco.com/training/
Posted: Thu Apr 18 10:33:12 PDT 2002
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